Authenticity Promise

✅ Our Quality & Authenticity Promise

At ZOZO & CO Toys, every item goes through a strict quality control process before it reaches you. Our team carefully inspects and verifies the authenticity of each product, ensuring that every collectible we ship is 100% genuine and in perfect condition.

We’re passionate collectors ourselves, and we know how important it is to trust what you buy. That’s why you can shop with confidence knowing that every item has been thoroughly checked, verified, and approved by our team before it leaves our hands.

✨ Authentic. Verified. Trusted. ✨

Authenticity Check

Most of the brands we offer have a self-service authenticity verification feature to ensure your products are genuine. Follow these simple steps:

Step 1: Choose a Verification Method

Option 1 – QR Code Scan
📱 Simply use your phone’s camera or any browser-based QR scanner to scan the Box Label Code or Wash Label Code found on the product’s packaging.
Once scanned, you’ll be automatically redirected to the official verification page to confirm authenticity.

Option 2 – Manual Entry

🔐 Gently scratch off the coating on the Box Label Code to reveal your unique verification code.
Then, enter this code manually on the official verification page to confirm your item’s authenticity.

Step 2: Access the Verification Page

🌐 After scanning or entering your code, you may be prompted to continue — simply click on “Anti-Counterfeiting Verification” to proceed to the official verification page.

Step 3: Get Your Result

✅ If you used QR code scanning, your verification result will appear automatically on the screen.
📝 If you chose manual entry, simply input your code and click “Verify” to instantly view your authenticity result.

✅ Genuine Product Results

Message: “QR code scan result is genuine – First scan”

🎉 This means your product is authentic, and this is the very first time it has been verified — confirming it’s brand new and unused.

⚠️ Genuine Product – Multiple Scans

Message: “QR code scan result is genuine – Multiple scans”

✅ Your product is authentic, but this code has been scanned several times before.
This may mean the product has been checked previously or resold, so please verify you purchased from a trusted source.

⚠️ Genuine Product – Scan Limit Exceeded

Message: “QR code scan result is genuine – Exceeded maximum scan count limit”

✅ Your product is authentic, but this code has been scanned more times than the allowed limit.
This could mean the item has changed hands multiple times — please ensure it was purchased from a trusted source.

⚡ Important Reminder

All products purchased through official ZOZO & CO TOYS sales channels — including our official website, Internet stores, and other authorized online platforms — are guaranteed to be 100% authentic and verifiable.

If you experience any issues during the verification process, please contact ZOZO & CO TOYS Customer Service for further assistance.